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Payment

We require a 50% deposit using a valid Visa or MasterCard credit card to initiate your online order. Upon receipt of your deposit, we will send you a written confirmation to ensure your order information is accurate. The balance will be due prior to shipment. When you place your order you may choose to have us charge your credit card for the balances prior to shipping your order. Otherwise, when you order is nearing completion we will contact you to arrange payment. For balance due payments we accept money order, personal checks, Visa and MasterCard.

Sales Tax

If your furniture is picked up, delivered, or shipped to the following States we are required to charge the following sales tax: Virginia (5%) and Maryland (6%).

Shipping/Delivery

Contact us to discuss your shipping/delivery options. 1-800.252.2131 or 1-540.434.2131.

Changing or Canceling an Order

If you have placed an order through our website that you wish to change or cancel please contract Customer Service at 1-800-252-2131 or 1-540-434-2131 within 48 hours.

Customer Satisfaction

Because our furniture is solid wood there are variations. Our aim is to harmonize the grain pattern and color of the wood to be pleasing to the eye. Suter'’s employs "time honored" construction techniques, assuring you of furniture that can be handed down through many generations.